We want you to be satisfied with your purchase. Because we sell personal care products, returns are handled carefully for hygiene and safety.
Eligible returns. Unopened items in original packaging may be returned within 30 days of delivery for a refund to the original payment method or store credit, at our discretion. Opened cosmetics, hair colour, and personal-care items generally cannot be returned unless defective or incorrect.
Damaged or wrong items. Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund.
How to start a return. Email support@saveinstant.ca with your order number before sending anything back. Unauthorized returns may not be refunded.
Refund timing. Approved refunds are typically processed within 5–10 business days after we receive and inspect the return.